Question 1

What is GrowCrypto?

Accepted Answer

GrowCrypto is a digital asset platform that lets users hold, exchange and earn on supported crypto assets through a single account, with KYC/AML-enabled onboarding and manual compliance review of sensitive activity.

Question 2

What services does GrowCrypto provide?

Accepted Answer

Where actually offered and legally available, GrowCrypto may provide a crypto wallet, USDT exchange, Crypto Fixed Deposits, Bitcoin (BTC) mining services, Dogecoin (DOGE) mining services, Ethereum (ETH) staking or reward services, Solana (SOL) staking or reward services, and crypto deposits and withdrawals.

Question 3

Is GrowCrypto a bank?

Accepted Answer

No. GrowCrypto is not a bank and does not provide banking services. Nothing on the platform should be understood as a banking product.

Question 4

Are crypto assets bank deposits?

Accepted Answer

No. Crypto assets held or used through GrowCrypto are not bank deposits and do not carry the protections that apply to deposits held with a bank.

Question 5

Are crypto assets insured?

Accepted Answer

GrowCrypto does not represent that crypto assets are insured or protected by any deposit-protection or government compensation scheme.

Question 6

Are returns guaranteed?

Accepted Answer

No. Rewards, interest, mining output and staking rewards vary and are never guaranteed. You can lose value, including the value of the assets you commit.

Question 7

Who can use GrowCrypto?

Accepted Answer

GrowCrypto is intended for individuals who meet the minimum age requirement, can complete KYC verification, and are not resident in or accessing from a restricted jurisdiction or subject to sanctions.

Question 8

Which countries are supported?

Accepted Answer

GrowCrypto may serve users in India, the UAE and the USA, subject to applicable laws and GrowCrypto's actual availability and regulatory position. Individual products may be unavailable in some countries, regions or states.

Question 9

What is the minimum age?

Accepted Answer

You must be at least the legally permitted age in your jurisdiction to hold an account. Accounts that do not meet the age requirement may be closed.

Question 10

How do I create a GrowCrypto account?

Accepted Answer

Register with your email address, verify it, secure the account with a strong password and two-factor authentication, then complete identity verification before using services that require it.

Question 11

Why is KYC required?

Accepted Answer

KYC supports compliance with applicable AML and counter-terrorist-financing requirements, sanctions obligations and fraud prevention, and helps protect users and the platform.

Question 12

What documents are required?

Accepted Answer

Typically a government-issued identity document, proof of address and a selfie or liveness check. Additional documents may be requested depending on your jurisdiction, activity and risk profile.

Question 13

Why is additional verification required?

Accepted Answer

Additional verification may be triggered by activity levels, unusual patterns, changes to your details, third-party screening results or legal obligations.

Question 14

What is source-of-funds verification?

Accepted Answer

It is a check on where the funds or crypto you are using came from, such as salary, business income, investments or a prior sale. Supporting documents may be requested.

Question 15

What is enhanced due diligence?

Accepted Answer

Enhanced due diligence is a deeper review applied to higher-risk situations. It may involve extra documents, source-of-wealth evidence and additional screening before activity can continue.

Question 16

Why can verification fail?

Accepted Answer

Common reasons include unreadable or expired documents, mismatched details, an unsupported document type, failed liveness checks, duplicate accounts or screening results that require review.

Question 17

Why can an account be restricted?

Accepted Answer

Restrictions may apply during a compliance review, after suspicious activity is detected, where information is outstanding, or where legal or regulatory requirements demand it.

Question 18

Why can an account be suspended?

Accepted Answer

Suspension may follow suspected fraud, sanctions matches, unlawful use, breach of the platform terms, or a legal or regulatory direction. GrowCrypto will inform you where it is legally permitted to do so.

Question 19

What is Crypto Fixed Deposit?

Accepted Answer

It is a product where you commit a supported crypto asset for a chosen term in exchange for a reward rate published for that plan. It is denominated and paid in crypto, and its value moves with the market.

Question 20

How does it work?

Accepted Answer

You select a plan, choose an amount within the plan limits and confirm. The amount is locked from your wallet for the term, rewards accrue according to the plan, and the principal plus any remaining rewards are released at maturity.

Question 21

Which crypto assets are supported?

Accepted Answer

Supported assets are shown on the Fixed Deposit page and may include USDT, BTC, ETH, SOL and DOGE plans. Availability can change.

Question 22

What is the minimum deposit?

Accepted Answer

Each plan shows its own minimum amount on the Fixed Deposit page. Minimums vary by asset and plan.

Question 23

What is the maximum deposit?

Accepted Answer

Where a maximum applies, it is shown on the plan. Additional limits may apply based on your verification level or a compliance review.

Question 24

How are rewards calculated?

Accepted Answer

Rewards are calculated on the deposited amount using the rate shown for the plan and the elapsed term, in the same crypto asset you deposited. The calculator on the Fixed Deposit page shows an estimate before you confirm.

Question 25

When are rewards credited?

Accepted Answer

Crediting follows the schedule shown for the plan, which may be periodic accrual or a payout at maturity. The schedule for your deposit is visible in your account.

Question 26

What is the tenure?

Accepted Answer

Tenure is the committed term of the plan. Flexible plans allow withdrawal without a fixed term, while fixed-term plans run for a defined number of days shown on the plan.

Question 27

What happens at maturity?

Accepted Answer

At maturity the deposit either returns to your wallet with the applicable rewards, or renews automatically if auto-renewal is enabled.

Question 28

What is auto-renewal?

Accepted Answer

Auto-renewal starts a new term on the same plan when the current term matures, using the rate in effect at renewal rather than your original rate.

Question 29

Can auto-renewal be disabled?

Accepted Answer

Yes. You can turn auto-renewal off for a deposit before it matures from the Fixed Deposit page in your account.

Question 30

Can I close the FD early?

Accepted Answer

Early closure is available where the plan permits it. Flexible plans can generally be closed at any time; fixed-term plans may allow early closure on the terms shown for that plan.

Question 31

What happens if I close early?

Accepted Answer

Accrued rewards may be reduced or forfeited and the plan's early-closure terms apply. The principal is returned to your wallet subject to those terms and any applicable review.

Question 32

Are there early-closure charges?

Accepted Answer

Any charge or reward adjustment for early closure is shown in the plan terms and in the confirmation screen before you close. GrowCrypto does not apply undisclosed charges.

Question 33

Can rates or rewards change?

Accepted Answer

Yes. Published rates can change for new deposits and renewals. The rate that applies to an existing fixed term is the one shown when that term started, unless the plan states otherwise.

Question 34

Are returns guaranteed?

Accepted Answer

No. Rewards are not guaranteed, and the fiat value of your crypto principal and rewards can fall.

Question 35

What are the risks?

Accepted Answer

Risks include market volatility, stablecoin depeg risk, custody and counterparty risk, liquidity constraints, technology and cybersecurity risk, protocol changes and regulatory change. You may receive back less value than you committed.

Question 36

Is Crypto Fixed Deposit the same as a bank FD?

Accepted Answer

No. It is not a bank product, it is not a deposit, it carries no bank guarantee, and it exposes you to crypto market and platform risks that do not apply to bank fixed deposits.

Question 37

Is Crypto Fixed Deposit insured?

Accepted Answer

No. GrowCrypto does not represent that Crypto Fixed Deposits are covered by insurance or any deposit-protection scheme.

Question 38

What is USDT?

Accepted Answer

USDT (Tether) is a stablecoin token issued by its issuer and designed to track the value of the US dollar. It is a token issued on blockchain networks, not a currency issued by a government or a bank.

Question 39

How does USDT exchange work?

Accepted Answer

You submit a buy or sell request with the amount and network, follow the payment or transfer instructions shown, and the request is verified before the exchange is completed and settled to your wallet or destination.

Question 40

Which networks are supported?

Accepted Answer

Supported networks are shown at the point of exchange and may include TRC20 (Tron), BEP20 (BNB Chain), ERC20 (Ethereum) and Solana (SPL). Availability can change.

Question 41

How is the exchange rate determined?

Accepted Answer

The rate shown is based on prevailing market pricing together with any applicable spread and is displayed before you confirm. Rates move continuously.

Question 42

Are fees or spreads charged?

Accepted Answer

Any applicable fee or spread is disclosed at the point of exchange. Blockchain network fees may also apply and are separate from GrowCrypto's charges.

Question 43

Why can the final amount differ from the displayed estimate?

Accepted Answer

Estimates can change because of market movement between quote and settlement, network fees, rounding, or the actual amount received on-chain.

Question 44

How long does an exchange take?

Accepted Answer

Timing depends on verification of your payment or transfer, blockchain confirmations and any compliance review. Status is shown in your account and on the order tracking page.

Question 45

What happens if I choose the wrong network?

Accepted Answer

Funds sent on an unsupported or mismatched network may be delayed or permanently lost. Recovery is often technically impossible and can never be guaranteed.

Question 46

What happens if I use the wrong address?

Accepted Answer

Transfers to an incorrect address generally cannot be reversed or recovered. Always verify the full address before sending.

Question 47

Can blockchain transactions be reversed?

Accepted Answer

No. Once a transaction is confirmed on a blockchain it is final and cannot be cancelled or reversed by GrowCrypto.

Question 48

What happens during network congestion?

Accepted Answer

Congestion can increase network fees and delay confirmations. Orders may take longer to complete during these periods.

Question 49

What happens if USDT loses its peg?

Accepted Answer

A stablecoin can trade below or above its intended value. If USDT depegs, the value of USDT you hold, exchange or have committed to a product can fall, and pricing and liquidity may be disrupted.

Question 50

What is the GrowCrypto crypto wallet?

Accepted Answer

It is the account wallet used to receive, hold, send and allocate supported crypto assets across GrowCrypto services such as exchange and Crypto Fixed Deposits.

Question 51

Is it custodial or non-custodial?

Accepted Answer

The GrowCrypto wallet is custodial. Balances are recorded in your GrowCrypto account and the underlying assets are held and administered by the platform.

Question 52

Who controls the private keys?

Accepted Answer

Because the wallet is custodial, private keys for platform-held assets are not issued to users. You control your account through your credentials and two-factor authentication, so protecting them is essential.

Question 53

How do I deposit crypto?

Accepted Answer

Open the wallet, choose the asset and network, and send to the deposit address shown. Deposits credit after the required blockchain confirmations and any applicable review.

Question 54

How do I withdraw crypto?

Accepted Answer

Submit a withdrawal from the wallet with the asset, network, destination address and amount. Withdrawals may require security confirmation and can be subject to compliance review.

Question 55

What happens if I enter the wrong address?

Accepted Answer

Crypto sent to an incorrect address is usually unrecoverable. Verify the address carefully, and use a small test amount when sending to a new destination.

Question 56

What happens if I select the wrong network?

Accepted Answer

Using the wrong network can result in delayed or permanently lost funds. Always match the network on both sides of the transfer.

Question 57

Are blockchain transactions reversible?

Accepted Answer

No. Confirmed blockchain transactions are irreversible and cannot be recalled by GrowCrypto.

Question 58

Are network fees charged?

Accepted Answer

Blockchain networks charge fees for transfers, and these vary with network conditions. Any applicable fee is shown before you confirm a withdrawal.

Question 59

Why is a transaction pending?

Accepted Answer

A transaction may be pending while awaiting blockchain confirmations, during network congestion, or while a security or compliance check is completed.

Question 60

Why can a transaction fail?

Accepted Answer

Failures can result from an invalid address, wrong network, insufficient balance or network fee, an unsupported asset, exceeded limits, or a failed security or compliance check.

Question 61

How does GrowCrypto protect wallets?

Accepted Answer

Protections include authentication and two-factor authentication, withdrawal confirmations, activity monitoring, access controls, logging and manual review of sensitive operations. No system can be guaranteed completely secure.

Question 62

What is Bitcoin mining?

Accepted Answer

Bitcoin mining is the Proof-of-Work process that validates transactions and secures the Bitcoin network. Miners compete to find a valid block and the successful miner receives the block subsidy plus transaction fees.

Question 63

How does BTC mining work?

Accepted Answer

Mining hardware repeatedly hashes candidate blocks until one meets the network's difficulty target. Most participants contribute hashrate to a pool and share rewards proportionally rather than mining alone.

Question 64

What is hashrate?

Accepted Answer

Hashrate measures the computational work performed per second. A higher share of the total network hashrate means a proportionally higher expected share of rewards.

Frequently Asked Questions

General

Account & KYC

Crypto Fixed Deposit

USDT Exchange

Crypto Wallet

Bitcoin (BTC) Mining

Dogecoin (DOGE) Mining

Ethereum (ETH) Staking & Rewards

Solana (SOL) Staking & Rewards

USDT

Deposits & Withdrawals

Fees

Security

AML & Compliance

Tax

Risks

India

UAE

USA

Support & Complaints

Frequently Asked Questions

General

What is GrowCrypto?

What services does GrowCrypto provide?

Is GrowCrypto a bank?

Are crypto assets bank deposits?

Are crypto assets insured?

Are returns guaranteed?

Who can use GrowCrypto?

Which countries are supported?

What is the minimum age?

Account & KYC

How do I create a GrowCrypto account?

Why is KYC required?

What documents are required?

Why is additional verification required?

What is source-of-funds verification?

What is enhanced due diligence?

Why can verification fail?

Why can an account be restricted?

Why can an account be suspended?

Crypto Fixed Deposit

What is Crypto Fixed Deposit?

How does it work?

Which crypto assets are supported?

What is the minimum deposit?

What is the maximum deposit?

How are rewards calculated?

When are rewards credited?

What is the tenure?

What happens at maturity?

What is auto-renewal?

Can auto-renewal be disabled?

Can I close the FD early?

What happens if I close early?

Are there early-closure charges?

Can rates or rewards change?

Are returns guaranteed?

What are the risks?

Is Crypto Fixed Deposit the same as a bank FD?

Is Crypto Fixed Deposit insured?

USDT Exchange

What is USDT?

How does USDT exchange work?

Which networks are supported?

How is the exchange rate determined?

Are fees or spreads charged?

Why can the final amount differ from the displayed estimate?

How long does an exchange take?

What happens if I choose the wrong network?

What happens if I use the wrong address?

Can blockchain transactions be reversed?

What happens during network congestion?

What happens if USDT loses its peg?

Crypto Wallet

What is the GrowCrypto crypto wallet?

Is it custodial or non-custodial?

Who controls the private keys?

How do I deposit crypto?

How do I withdraw crypto?

What happens if I enter the wrong address?

What happens if I select the wrong network?

Are blockchain transactions reversible?

Are network fees charged?

Why is a transaction pending?

Why can a transaction fail?

How does GrowCrypto protect wallets?

Bitcoin (BTC) Mining

What is Bitcoin mining?

How does BTC mining work?

What is hashrate?

What is mining difficulty?

What are mining rewards?

How are rewards calculated?

What affects mining profitability?

Are electricity and infrastructure costs involved?

Are mining pool fees involved?

How are payouts made?

Can mining rewards change?

Is Bitcoin mining profitable?